Help Centre
How can we help?
Find answers to common questions about booking, hosting, payments, and more.
Booking
How do I book a stay?
Search for stays near your job site, pick one that fits, set your dates and team size, then pay. The whole thing takes about 2 minutes.
Can I book for multiple workers?
Yes. When searching, set your team size and we'll only show properties with enough beds. You book the whole property for your crew.
Can I book just weekdays (Monday to Friday)?
Absolutely — that's what we're built for. Set your check-in as Monday and check-out as Friday. Weekday pricing means you don't pay for nights you don't need.
How do I cancel a booking?
Go to your bookings page and select the booking you'd like to cancel. Cancel more than 7 days before check-in and you're refunded in full, automatically. After that, the listing's own policy applies.
How do I contact my host?
Use the messaging feature on Crewbase. Go to your booking and click "Message host", or find your conversations under Messages in the menu.
Hosting
How do I list my property?
Sign up as a host, then use the host dashboard to add your property. Include photos, pricing, amenities, and a description. Properties are reviewed before going live.
What kind of properties work best?
Properties near industrial areas, construction zones, or business parks. Workers care about bed count, parking, fast WiFi, and laundry facilities — not hot tubs.
Is there an off-season?
Not the way there is with holiday lets. The people booking through Crewbase — contractors, engineers, crews on site — work all year and need somewhere to stay all year. Their dates follow project schedules, not the tourist calendar, so enquiries keep coming through the months when a holiday let in the same area would normally be sitting empty.
How much should I charge?
You set your own pricing. Weekday rates are typically lower than tourist rates but you'll get longer, more consistent bookings. Check comparable properties in your area for guidance.
What if a guest damages my property?
Report any damage through the messaging system within 48 hours of checkout. Include photos. We'll work with you and the guest to resolve it.
Payments & Invoices
How do I pay?
We accept all major credit and debit cards. You're not charged when you book — we save your card and take payment automatically 10 days before check-in. If you book inside 10 days, payment is taken as soon as the booking is confirmed.
Do I get an invoice?
Yes, every booking generates a proper invoice with a unique reference number. You can find it in your booking details. Send it straight to you or your accounts team.
When do hosts get paid?
The guest's card is charged 10 days before check-in, and the host is paid the day after the guest checks in — their full amount less Crewbase's 7.5% commission, straight to their own connected account. We hold it until then so that if a guest cancels, the refund never has to be taken back out of a host's bank account.
What's the cancellation refund policy?
Cancel more than 7 days before check-in and you get everything back. Inside 7 days, each listing is either non-refundable or refunds 50% — it's shown on the listing and on the booking page before you commit. Refunds are issued automatically to the card you paid with.
Account
How do I create an account?
Click "Sign up" in the top menu. Enter your email and password. If you want to list a property, sign up as a host.
I forgot my password
Click "Log in" then "Forgot your password?" and enter your email. We'll send you a link to reset it.
Can I be both a guest and a host?
Your account is set up as either a guest or a host when you sign up. Contact us if you need to change your role or want to do both.
Still need help?
Can't find what you're looking for? Get in touch and we'll sort it.
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