Legal
Privacy Policy
Last updated: 18 July 2026
1. Who we are
Crewbase is an accommodation marketplace connecting workers and contractors with hosts who have properties near job sites. When we say "we", "us", or "our", we mean Crewbase. When we say "you", we mean anyone who uses our website.
2. What information we collect
Account information: Your name, email address, and password when you sign up. If you're a host, we also collect your property details and payment information.
Booking information: Dates, guest counts, property selections, and payment details when you make a booking.
Messages: Any messages you send through our messaging system to hosts or guests.
Usage data: How you use our website — pages visited, search queries, and similar technical data.
Contact form submissions: Your name, email, and message when you use our contact form.
3. How we use your information
We use your information to:
- Create and manage your account
- Process bookings and payments
- Send booking confirmations and invoices
- Enable messaging between guests and hosts
- Respond to your enquiries and support requests
- Improve our website and services
- Prevent fraud and keep our site secure
4. Who we share it with
Hosts and guests: When you make a booking, we share relevant details with the host (your name, booking dates, guest count). Hosts' property details and reviews are visible to guests.
Payment providers: We use secure payment processing to handle transactions. Your card details are handled by our payment provider — we don't store them ourselves.
Service providers: We may use third-party services to help run our website (hosting, email, analytics). They only access your data as needed to provide their services.
We don't sell your personal information to anyone.
5. How we protect your data
We use industry-standard security measures to protect your information, including encryption for data in transit and secure storage for data at rest. Payments are processed through PCI-compliant payment providers.
6. Your rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your account and data
- Object to how we process your data
- Withdraw consent at any time
To exercise any of these rights, contact us.
7. Cookies
We use cookies to keep you logged in and to make the site work properly. For more details, see our Cookie Policy.
8. Changes to this policy
We may update this policy from time to time. If we make significant changes, we'll let you know by email or through the website.
9. Contact us
If you have questions about this privacy policy or how we handle your data, get in touch.